Key WebStore Features
Latest Features
To enable us to expand our range of products online we are introducing our “Price on Request” feature. This feature is used if we don’t have confidence in a products pricing information, and therefore aren’t able to display the price online. So instead of removing the product from our WebStore all together, we will still display the product and enable you to request a quote for it. For more detailed information click here.
Our new chatbot works 24/7 and uses the latest technology to provide you with all round support and useful information. To access our chatbot, click on the “Need help?” button on the right-hand side of our WebStore. At this stage the chatbot will only be available on desktop and mobile browsers, and is planned to be available in our APP soon.
There are numerous advantages of our chatbot including:
In the event our chatbot cannot answer a particular question, you can escalate your question to one of our team members via the chat by clicking on the “speak to an agent” button. While the chatbot will operate 24/7, our team members will remain available during our current Monday – Friday live chat hours.
The new cart page gives you more options than ever, whether your cart contains products or not.
Opening a cart with no products allows you to easily view perviously Saved Lists, Saved Carts, or complete a Fast Order. Our Fast Order feature saves you time by enabling you to add products to your cart, by copying & pasting your list of products and their quantitys, uploading a .CSV file or entering the Lear & Smith or supplier part numbers.
If your cart has at least one product in it, you will notice four key action icons in the top right corner, with additional actions listed behind the three dots. Actions include: Add order notes, request a quote, save cart, empty cart, special item, share cart, download and print.
Finding The Right Products Has Never Been So Simple
When browsing products you have the option to view all products in either a List or Grid View. By default you’ll see a List View. To swap to the Grid View simply click on the square Grid View icon displayed at the top right of the product list. The Grid View feature allows you to:
Need clarity on which product is the right one for you? Click on the compare tickboxes to compare up to three different products. After clicking on the Compare button, the Compare List page will automatically provide you with a detailed list of all product features, the ability to print these features, and add these products straight to your cart. Talk about convenience on one page!
Do you know we have over 600 everyday products guaranteed on our shelves? The Everyday Essentials range of products covers the major categories you need every day, and is available in every branch across our network.
When it comes to climate change and sustainable development, there’s no space for half measures. That’s why, as a global distribution expert in the energy world, Lear & Smith is reaffirming its commitment and is launching the Sustainable Selection. An informed selection of responsible products and solutions to help meet your expectations and anticipate regulatory changes. Find our Sustainable Selection products at a glance:
We do our best to maintain a good supply of stock. In the event that a product is out of stock we can either order it in for you, or find a nearby branch to supply it to you. With our Nearby Stock feature you can:
Making Your Shopping Experience Even Quicker & Easier
Finding and selecting the right products has never been easier thanks to Schneiders range of easy-to-use configurators. Simply answer a few questions and let the configurator recommend the right products for you. Saving you time and energy to get on with your day. Try the configurators for yourself to:
Give them a try today by clicking here.
Our Easy Cart Builder allows you to quickly build your cart without searching for products. Simply click into the Easy Cart Builder, select the products you need, and order in just one click. No time wasted!
Easy carts have been created for batteries and torches, cables and wires, consumables, residential electrical panels, apprentice kits and solar panel solutions. Our Easy Carts allow you to:
Give them a try today by clicking here.
Short for time? With our Fast Order feature you can add products to your cart via one of these quick and easy methods:
Once added, you'll be able to edit product quantities and even remove items from your Fast Order list. For your convenience the product description, availability and price will also automatically appear on each line.
Did you know, you can access your top 60 purchased products and quickly add your required products to your cart in one easy step. Our Most Ordered feature helps you:
To view up to 12 months’ worth of purchase history, login to the WebStore and click on the ‘Already Bought Products’ tab. You can scroll down the list, or click on the category above to filter on products from that particular category. By default, you will see a list of all products from all product categories. By utilising this feature you can:
You can now refine your search results to view only the products you have purchased in the past 12 months. To set this up, simply perform your search and select the “Previously Purchased” filter. Want to go back and view all products? No problem! Simply click again on the "Previously Purchased" filter to refresh your search results. Previously Purchased products grants you:
Not sure if you've missed something? Scroll down towards the bottom any of our product pages, to find a scroller of products realted to the product that you're currently looking at. This neat suggestion allows you to scroll through products, giving you piece of mind that you've added all your required products to cart. The Related Product feature:
Another way we're saving you time is with our nifty Saved Lists feature, where you can save all your favourite and most commonly used products in the one location. You can create and save as many lists as you need to sort and order your supplies for the next job. Some added benefits of Saved Lists include:
Information On Hand
As we begin to obtain more electronic proof of delivery (POD) dockets, these will now be displayed online. If an electronic POD is available, it will be displayed against each line of the order. This is accessible via the Order History section of our WebStore. If a POD is not displayed on the WebStore and a copy is required, please reach out to your branch to obtain a copy. Electronic PODs online is another way we are making it easier to do business with us.
Not only does your WebStore account give you 24/7 access to our wide range of our products, but also allows you access to your Account Information including: credit status, statements, past invoices, order history and more! Some handy features include:
With a strong national network of local businesses including Rexel, John R. Turk, Ideal Electrical and Lear & Smith, our branch locator gives you access to find your local branch Australia wide. Search by postcode or town/city and a list of your local branches will automatically appear. Here you can also view branch details such as address, phone number and opening hours.
As we are always striving to find ways to improve our service and offering to you and your business, we greatly appreciate any feedback you may have. You can provide your feedback when loggedin via our homepage, or when you conduct a product search a pop up will appear. Simply click on your star rating, then provide a compliment, make a suggestion, ask a question or raise an issue.