With our new chatbot we're here to support you 24/7 - 7 days a week!
Our NEW chatbot works 24/7 and uses the latest technology to provide you with all round support and useful information. There are numerous advantages of our chatbot including:
➡️ 24/7 support: Get answers to your questions around the clock, even on weekends!
➡️ Quick answers: From information on our WebShop features to troubleshooting login issues, branch locations, product enquiries and everyday questions, the chatbot is there for you.
➡️ Intelligent product recommendations: It helps you quickly find products and the relevant information you need.
How does the chatbot work?
Our handy chatbot uses AI technology to provide you with the answers and support you need, to the best of its ability. Upon being asked a question the chatbot will analyse the question and draw on its database of information to formulate the best possible answer. If you need further clarification, simply ask the bot what else you wish to know.
In the event our chatbot cannot answer a particular question, you can escalate your question to one of our team members via the chat by clicking on the “speak to an agent” button. While the chatbot will operate 24/7, our team members will remain available during our current Monday – Friday live chat hours.
How do I use/communicate with the chatbot?
The quality of the answer depends on the quality of the question. The same is true between people: the more general a question, the less specific the answer. On the other hand, a very specific question usually leads to a clear and precise answer.
Room for improvement
As our chatbot is in its infancy, we will continue to work on ways to enhance its performance so you can come to rely on our chatbot for 24/7 support. So please, don’t hesitate to share your experiences with us. Whether positive or negative, email us at webservices@rexel.com.au, so we can work together on further improving our chatbot for you.